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How do I clean a Ninebot by Segway product?
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The best way to clean a Ninebot by Segway product is with high-pressure air. You can also use fresh water to spray-wash the surface of the vehicle. (Note: Don’t use high-pressure water to spray-wash; it may cause damage). If the plastic surface of your Ninebot by Segway product is scratched, you can use fine sand paper to polish out the scratch.
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How is a Ninebot by Segway product assembled?
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Please refer to the Instruction Manual for complete and detailed assembly instructions of your Ninebot by Segway product.
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How long does it take for a Ninebot by Segway product to fully charge?
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With the standard battery and charger, it takes approximately 2 to 4 hours to full charge the Ninebot by Segway product.
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How long does it take to learn how to ride a Ninebot by Segway product?
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Generally, it takes 1-3 minutes to learn how to ride your Ninebot by Segway product, though the learning curve depends on the person and type of product. For some, it may take several days. For the Ninebot by Segway ONE E+ and ONE S2 the learning process will take longer. When you have purchased a Ninebot by Segway product, it’s important to carefully read the Product Manual and Instructions before riding. If you rent a Ninebot by Segway product, please read the Safety Notice and listen to the c
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What are the safety precautions to consider before riding a Ninebot by Segway product?
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① Get to know and comply with local laws and regulations. ② Put on your safety gear, including helmet, knee pads, palm pads, and elbow pads, before driving. ③ Make sure your battery has at least a 60% charge before riding to avoid loss of power while out and about. ④ Make sure nothing is impairing your balance before riding. Please don’t ride after drinking. ⑤ Watch where you’re riding. Be sure to avoid cracks, slopes of more than 20 degrees, holes with a depth of more than 3cm, or any other uns
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What’s the difference between Ninebot by Segway products and electric bicycles?
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A Ninebot by Segway product is a popular technological transportation tool and an alternative to walking. A Ninebot by Segway product can complete a 360° rotation and can maneuver in very small spaces unlike an e-bike.
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How do I calibrate my Ninebot by Segway miniPRO?
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① Connect the unit with the Ninebot by Segway App ② Choose “other settings” > ”attitude calibration” ③ After updating firmware, put the unit upside down, turn on the unit, wait until you hear the sound “di-di” ④ The unit has been calibrated
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When I connect the miniPRO to the Ninebot by Segway App, it shows error code 51.
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Try using a different phone to connect with the unit. If it still shows the error code 51 then the battery needs to be replaced. If the error code 51 does not show with a different phone then it’s advised to download and install the Ninebot by Segway App again.
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How do I calibrate my Ninebot by Segway E+?
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After the firmware is updated, power on the vehicle, press the lock button on the remote control and place the vehicle in a horizontal position, i.e. a position that makes the pedal board parallel to the ground. It is normal for the vehicle alarm to sound during this movement. Straighten the vehicle and press the ON button on the remote control four times and you will then hear a beep. Press the speed limit button and you will hear another beep in about five to eight seconds. Release the button
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How do I inflate the tires of my Ninebot by Segway E+?
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You’d need to disassemble the tire, remove the decorative cover to reveal three screws then unscrew these and remove the tire (with the nozzle on the inner side). The air pressure for inflation is 10pa ~ 15pa (15 ~ 20PS). A heavy weight indicates a high pressure inflation.
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How do I maintain the batteries?
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Charge the large-capacity lithium batteries fully after every use and frequently when not in use. If you’re not going to use the vehicle for several months, store the battery when it's fully charged and then charge it once a month. For longer periods, store the fully charged battery and vehicle separately and charge the battery once every three to six months. If you store the vehicle when it’s not fully charged; e.g., at 50% capacity, it may discharge excessively within 15 days.
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What do I do when the small wrench icon and an exclamation mark show on the display screen and the alarm beeps?
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This is a low battery alarm. Stop using the vehicle when the capacity reaches grid 2 or 3 under normal use and charge the battery as soon as possible. The alarm will stop when the battery is fully charged.
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Why does my Ninebot by Segway E+ lean backward?
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① If you ride too fast the vehicle will sound the alarm and will lean backwards when decelerating. ② The vehicle has a speed limit set. Check if there's a speed limit button on the display screen of the handle. If there is, press the speed limit button on the right side of the remote control to cancel it. Or lock the vehicle when it's on to see the speed limit displayed on the screen and then you can press the left and right keys on the remote control to adjust the figure - the maximum speed is
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Why are there dust and slight markings that suggest the vehicle has been used even for a new One E+?
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Each Ninebot by Segway self-balancing vehicle undergoes actual driving tests conducted by testers before it leaves the factory to make sure that it meets Ninebot by Segway’s quality standards. Therefore, there may be some grinding marks on the pedals and the joints connecting to the upright post, or you may find some slight markings on the tire and the mileage reading is not zero (1 km-15 km). Please do not worry as it is actually a new vehicle. We are simply doing our best to ensure your safety
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How to calibrate Ninebot by Segway ONE E+?
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① Lift the vehicle above the ground and keep it horizontally or vertically still. Press the power button, the ambient lights will turn red and the vehicle will generate a sound that will last for a while. ② Immediately press and hold the power button until the sound stops and release the button. ③ One second later, press and hold the power button again until a beep is heard. Then the ambient lights will darken from red to orange, which indicates that the vehicle has been calibrated.
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If the Ninebot by Segway ONE E+ will not be used for a period of time, how often should it be charged?
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Charge the Ninebot by Segway ONE E+ once every 3 months without removing the battery.
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How do I calibrate the Ninebot by Segway ONE S2?
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① Lift the vehicle above the ground and keep it horizontally or vertically still. Press the power button, the ambient lights will turn red, and the vehicle will generate a sound that will last for a while. ② Immediately press and hold the power button until the sound stops and release the button. ③ One second later, press and hold the power button again until a beep is heard. Then the ambient lights will darken from red to orange, which indicates that the vehicle has been calibrated.
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What is the charging duration when charging the Ninebot by Segway ONE S2 for the first time?
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The new vehicle should be charged for 2-3 hours for the first charging. Check the indicator status of the charger. The indicator is red during the charging process and will turn green once the vehicle is fully charged.
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How to ride and use Kickscooter? what need to pay attention?
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slide at 3km/h, stand on the unit, press on accelerograph can speed up the unit. If slide speed less then 3km/h, accelerograph will not be triggered.
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What is the diameter of the front and rear tires?
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front tire：8inch rear tire:7.5inch,both are solid tires.
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Why does kickscooter ride bumpier than the other scooters?
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because kickscooter using solid tires, no worry of puncture the tire or air leak.
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If the battery could be released by customers?
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no, if some customers remove the battery personally, he will no only lose the warranty, but also very dangerous.
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If the electric brake and electric throttle didn’t spring back after press it，how to solve it?
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if they can’t spring back, check if there’s resistance between handle grip and tablet, if there is adjust the location of handle grip, it should be 5mm between tablet and handle grip.
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How to solve stem shakes when driving？
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check the screw which connect stem and front fork and neck assembly is tight enough.
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How to solve if the unit can not brake？
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turn on the unit，push the unit forward and lift the front wheel up，and press electric throttle, the wheel is rolling now，press electric brake check if the wheel could be braked.
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Why did the unit could not be charged？
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first check if the charger have problem. Connect the charger to power and didn’t connect to the unit，check the LED no light or red（green means good）that means the charger problem. If the charger works fine but still can not charge，maybe the battery is over discharge，should contact technicians.
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How to solve dashboard no light？
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if the connection is fine，that means control board abnormal or dashboard abnormal（need technicians help）
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why press the electric throttle to the bottom，there’s no response？
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maybe caused by control board、electric throttle line or hub motor，another possibility could be current speed is less then 3km/h
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Why did hub motor suddenly locking？
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it was control board issue，need exchange a new control board
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why did bottom LED strip not light？
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check if the LED turned on in APP， 1. If one of the strips no light，check if the connection is stable or content the bad strip to the good side，if it still no light，that means the LED strip is broken. 2. If two LED strips both no light，check the connection first，if the connection is fine，that maybe caused by spring cable、control board、LED strip broken.
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how to operate folded switch function？
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open folded switch：step on the foot mat，hold the handle and push forward hardly till “ka” sound come out，that means the folded switch has been locked. Close folded switch：hold the handle and push backwards，step on the folded switch hardly at the same time, then pull up the stem.
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Why does battery life get shorter?
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After charging for 500times，battery capacity maybe has a reduction and temperature、driving behavior、weight、road situation will also cause reduction.
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left/right 60°
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How to cancel the limited speed mode？
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if there’s “S” on the dashboard，double click the power button，switch to no “S” on.
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how many modes did kickscooter have？
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there are 3 modes，Sports mode、Normal mode、Eco mode（speed limited） Sports mode：red “S” icon（high power/speed but lower endurance） Normal mode：white “S” icon （mid power/speed/endurance） Eco mode；No “S” icon （low power/speed but higher endurance） suitable for beginners.
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How to reset or clear password？
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press electric brake and electric throttle to the bottom and press the power bottom at the same time，then turn off the unit，when you turn it on，password has been cleared.
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Q.How Is The Waterproof Performance Of Ninebot Gokart，Could i Ride In The Rain?
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A: Ninebot GoKart Modification Kit protection class is IPX4，Outdoor riding in rainy days is prohibited，For your personal safety and also outdoor riding is not recommended in other bad weather.
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Why Does Vehicle Automatically Start Moving Farward After Installation Of Ninebot Gokart？
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A: Hello，The Ninebot Mini has not changed to “Gokart Mode”caused after Turn On move forward because of the center of gravity is in front. 1）Download and Install the Segway-Ninebot APP 2）0Open the App, search and connect your vehicle. 3）Click "Settings" → "Firmware Upgrade" in the upper right corner of the vehicle interface. Click "GoKart Mode" in the interface settings and open it.
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Q.After Dismantling Of Ninebot Gokart, Why Does Ninebot Mini Is Not Balanced?
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A: Hello，Vehicle is in “GoKart Mode”，Therefore, you can't ride normally. You must connect to the App and then you will be prompted to exit the “GoKart Mode”, Click OK to exit. If there is no prompt, enter into the setting interface and manually close.
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What is Analog Idling Vibration？
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A: Hello，After this function is opened, it can simulate the idle state of the vehicle, and the vehicle body will accompanied by vibration. It can also increase the driving pleasure of GoKart and satisfy the hobby of rider.
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Q.Why Does The Frame Chassis Is Too Low, Can i Pass The Standard Road Bumps?
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A: Hello，The max speed of the Ninebot Gokart reaches about 24km/h，In order to prevent sharp turns and lead to rollover，Therefore, the chassis is designed to be relatively low, with a minimum height of 40mm from the ground. If you need to pass through speed bump, you are advised to get off the from the vehicle, Push the car over the speed bump to avoid damaging to the chassis and vehicle.
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Q.What Should I Do If Continue To Ride The Ninebot Gokart Modification Kit And The Battery/Vehicle Body Overheats OR Appear An Alarm?
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A: Hello, After connected to APP if prompted overheat protection and the temperature exceeds then 60 °C related alarm, Please place the vehicle in a cool and ventilated place ,which can rapidly disperse the heat and relieve the alarm state. The vehicle temperature can be restored below 45 °C.
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Q.What Should i Do If Ninebot Gokart Modification Kit Cannot Charged After Continuous Use？
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A: Hello，Battery overheated protection, If the battery/body temperature exceeds 50 °C, it will not be charged. Wait until it is still below 45 °C. It is prohibited to use for a long time (after using one battery need to power OFF for complete cooling).
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Q.Why Does App Shows Deflection Between Mileage And Actual Mileage？
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A: Hello，There are several reasons for this.： 1）APP failure, you need to uninstall and re-install the APP, If still having same problem, Please contact with Ninebot after-sales service 4006070001 to find solution； 2）Front cabin control board mileage calculation error； 3）Refer to the GPS mileage comparison error, this is a normal phenomenon, the actual riding is not an ideal condition, there will be driving mileage difference.
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Q.Why Does The Actual Speed Does Not Reach The Speed Value Of App Display?
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A: Hello，There are several reasons for this： 1）Please check if there are any rarity objects stuck in the front and rear wheels, check if the front plastic protection is falling off and the front wheel is interfering, resulting in a large difference in speed ; 2）Uphill section； 3）Ninebot Mini battery is too low, Lead to speed limit.
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Q.Why Does Gokart Suddenly Failed To Respond，Also Unable To Solve By Power Switch?
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A: Hello，There are several reasons for this： 1）Blue status light flashes alternately, Please remove the 6 dry batteries of Ninebot Gokart and re-install it. The reason is that the cabin control board has entered the infinite loop state by mistake ； 2）Dry cells voltage is low or no power，Please replace all the 6 dry cells. Be careful not to mix different brands, old and new cells and so as not to start or restart; 3）The throttle brake will not respond after lock the Ninebot Gokart,The purpose is
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Q.How Long Does a Dry Cell Can Be Used Continuously?
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A: Hello，6 MI Rainbow Dry cells can theoretically used for about 28 hours. Due to the different capacity of each brand of dry cells, there will be differences in the time of use.
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Q.How To Avoid Damages To The Adapter?
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A: Hello，Need to pay attention to the following operations： 1. Install the Ninebot Mini connecting cable and lock it; 2. Install the connecting pad and press it down to confirm the position. After the glue is firmly attached, connect the connecting plug. 3. Remember to unplug the connector before removing the Ninebot Mini.
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Q.How To Remove The Foot Control？
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A: Hello，Please follow the steps below to remove the Ninebot Mini foot control： 1）Use the Bract to lift the side of the foot control cover and pull the buckle cover along the gap by hand； 2）Use a long Allen key to remove the screw and pull the foot lever backwards. If the foot control lever has been removed, then the dis-assembly is completed. If it is unable to removed, use the foot control dis-assembling tool； 3）Put the foot lever block into the screw hole 4）Fasten the two metal parts to the f
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Q.How To Put Ninebot Gokart In The Car Trunk, In Which Vehicles Cannot Put In Trunk?
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A: Hello，Please refer to the actual test results：Toyota Corolla；Volkswagen；Mazda 6。Can be loaded in the luggage Compartment/Trunk without packing，Nissan Hacker; Volkswagen Golf; Volvo V40; Honda CRV; Volkswagen POLO can be loaded with packaging.
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Q.Why Does The BMS Firmware Version Of The Ninebot Mini is Different?
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A: Hello，The Ninebot Mini has two firmware versions. 1st version BMS is 1.X.X and the 2nd version BMS is 2.X.X. Currently Ninebot mini control board firmware upgraded version is 1.5.1，BMS upgraded version is 2.3.0 & 1.2.0.
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Q.Ninebot Gokart Mode Introduction，How To Choose The Mode That Suits You?
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A: Hello，Ninebot Gokart have three types of modes： New Rider Mode：Max Speed is 8km/h; Normal Mode：Max Speed is 18km/h; Sports Mode：Max Speed is 24km/h； Reverse Mode：Max Speed is 3km/h; Please select the appropriate speed mode according to the driving proficiency and age of yourself, family and friends.
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Q.What Is The Applicable Product Range Of Ninebot Gokart Modification Kit?
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A: Hello, Ninebot Gokart Modification Kit is only suitable for the following products： 1）Ninebot Mini 2）Ninebot Mini Enhanced Edition 3）Ninebot by Segway miniPRO 4）Temporarily not suitable for Ninebot miniPLUS、Segway miniPLUS & Segway miniLITE products，also not suitable for other than Segway-Ninebot brands products.
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Q.What Should I Pay Attention To When Driving a Ninebot Gokart?
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A: Hello，Need to pay attention to the following important matters： 1）It is prohibited to take two or more people together. In order to reduce the risk of injury, when the group of kids is using, it is necessary to acknowledge the guardianship； 2）It is prohibited to wear high-heeled shoes or loose clothing while driving Ninebot Gokart, It is prohibited to zip and scatter long hair to prevent the cloths or hair from getting stuck in the tire or the hair in block line of sight; 3）It is prohibited t
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Q.How To Ship The Ninebot Gokart Modification Kit?
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A: Hello，Ninebot Gokart Modification Kit Packing Dimensions is：1095×865×510mm，about 0.8m³，Product Gross Weight is about 38.3 KG. Volume and weight have already exceeded the express delivery standard and the cost will be higher. Therefore, the preferred shipping company such as Debang.If there is original packaging，Can clearly tell the courier / logistics company that does not hit the wooden frame.
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Q.Where Is The Accessories Of Ninebot Gokart Modification Kit?
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A: Hello，After opening the packing box cover open the inner side to check the accessories box. Accessories box included Manual, inner hexagon Allen Key, Electric Control Communication cable, steering wheel adjustment quick release assembly and foot control removal tool assembly.
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Q.Why Is It More Difficult To Adjust The Up And Down The Steering Wheel? How To Adjust?
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A: Hello，In order to avoid shaking the steering wheel and the front compartment during use, the bottom sheet metal will be locked at the factory, so it is more difficult to adjust the steering wheel. If it is difficult to open, Please use a 4mm inner hexagon Allen key to adjust the two screws in the steering assembly to lock the sheet metal. After the quick release, re-tighten the screws. Adjustment position as shown in the figure below：
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Q.What Should I Do If The Throttle Brake Of Ninebot Gokart Fails During Driving?
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A: Hello，If the throttle brake suddenly fails during driving, Please immediately pull the hand brake for emergency braking and power OFF as soon as possible, Check the Gokart and Ninebot Mini power On status separately and contact Ninebot After-Sales Service 4006070001 to solve.
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Q. Why Does The Unit Automatically Power Off Or Automatically Power Off After Alarm Or Due To Intermittent Brake Automatically Power Off?
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A: 1）Dry cells are exhausted and causing the unable to Power On the Ninebot Gokart, replace the 6 dry cells； 2）Control Board Error and causing the unable to Power On the Ninebot Gokart, Replace the Front Cabin Control Board； 3）Battery over-current protection causes automatic power OFF，Restart the Ninebot Gokart and follow the instructions to avoid frequent over-current protection caused by forceful driving and also caused the battery to damage.； 4）Automatically Power OFF during use or after use
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Q.What Should i Do If The Cabin Indicator Light Is Not Working？
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A: Hello，If the front cabin indicator is not working,it maybe because that the front board may don't have power. Maybe the problem caused by; 1）Forget to install the 5# cell of 6 dry cells 2）No connection to the electric control communication cable or the electric control communication cable is loose 3）The serial cable is faulty and cannot activate the front cabin control panel； 4）Front Cabin circuit board failure； 5） Front cabin control board program corrupted.
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What To Do If The Manual Braking Effect Is Poor？
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A: Hello，Can be processed as follows： 1) Check if the tire of the Ninebot mini is worn out and replace the tires; 2) Fill the tire pressure to 35-50psi; 3) Check if the handbrake spring is deformed and replace the handbrake spring; 4) Lock the screws on the bottom of the brake handle.
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Q.Whats The Reason If Drift/S Turning Interrupting Output Causes Sudden Power Off？
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A: Drift/S- turn output may cause over-current protection of the battery. Please avoid frequent and violent operation, resulting in battery damage. If you suddenly shut down and restart, you can use it normally.
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Q.Why Does Ninebot Gokart Have Intermitentlly Braking Phenomenon During Normal Riding？
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A: Hello，The status of the serial communication is intermittent. Please check whether the connection between the Gokart Modification Kit and the Ninebot Mini is tight, check whether the exposed communication cable is worn and whether the front cabin indicator is yellow or red. If you find an abnormality, please contact Ninebot after-sales service 4006070001.
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Q.How To Adjust The Front Wheel Alignment Phenomenon After Riding For a Long Time？
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A: Hello，Please adjust as follows： 1) Adjust the length of the steering bar to about 232mm to solve the wheel alignment; 2) Re-install the left and right hub assemblies.
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Q.What To Do If i Cannot Search Bluetooth When Connecting With App？
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A: Hello，After assembling properly power On the Gokart，The control board of the Gokart front cabin takes time to connect the Bluetooth of the Ninebot Mini, So at this time APP can't find the Bluetooth of Ninebot Mini，Click re-search/scan and then you can find it. Similarly, if before turning On the Gokart, Ninebot Mini Bluetooth has been connected by the mobile app, Then the control board of the Gokart front cabin cannot connect to the Bluetooth of Ninebot Mini, At this time, there will be appea
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Q.Why Does The Brake Have "Click" Noise？
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A: Hello，If Assembling is just completed and test drive appears，it is possible that transfer pad may not installed in appropriate place，suddenly fall down when riding; Acceleration and deceleration appear "Click" noise just because of certain gap between the transfer pad and the Ninebot Mini，does not affect normal usage，Try to avoid rapid acceleration or deceleration or Choosing a flat road surface can improve this.
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Q.How Long Does The Front Wheel Can Be Used, Should i Replace The Wheel If There Is Critical Abrasion？
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A: Hello，Since the front wheel is a pneumatic tire and has a large contact area with the ground, the service life of the front tire is relatively low, but it can still be used for about 800km. If you find that the tire is damaged, It is recommended that you contact Ninebot after-sales service 4006070001 to purchase the front wheel for replacement.
